FAQ

Probable cause

Leaving the mixture on the hair too long

During root application, applying mixture to previously lightened hair
Mixing to much powder bleach when combining with peroxide
Combing the product through the ends too often

Suggested remedy

Use an intensive conditioner and take another strand test before re-applying any more product. 

Probable cause 

Using heat whilst applying the lightener.

Suggested remedy

Follow instructions and NEVER use heat with Jerome Russell lighteners.

Probable cause 

Applying the lightener to hair that has been previously lightened using a spray in hair lightener (that contains metallic salts) or Henna product.

Suggested remedy

If you have used a spray in metallic salts product always do a strand test and if the hair heats up or has a reaction do not use lightener until existing hair colour has grown out completely.

Probable cause

Poor application of product.

Suggested remedy

Identify dark areas and after taking another strand test re-lighten if under developed.

Probable cause

Lightener mixed badly, lumps in it.

Suggested remedy

Use a conditioner and prepare new lightening mixture, combining ingredients carefully, thoroughly and more slowly. After a strand test, re-apply product.

Probable cause

Not enough product.

Suggested remedy

When lightening very thick or long hair, you may need 2 packs.