
FAQ
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Damaged or Broken Hair
Probable cause
Leaving the mixture on the hair too long
During root application, applying mixture to previously lightened hair
Mixing to much powder bleach when combining with peroxide
Combing the product through the ends too often
Suggested remedy
Use an intensive conditioner and take another strand test before re-applying any more product.
Probable cause
Using heat whilst applying the lightener.
Suggested remedy
Follow instructions and NEVER use heat with Jerome Russell lighteners.
Probable cause
Applying the lightener to hair that has been previously lightened using a spray in hair lightener (that contains metallic salts) or Henna product.
Suggested remedy
If you have used a spray in metallic salts product always do a strand test and if the hair heats up or has a reaction do not use lightener until existing hair colour has grown out completely.
Uneven Colour
Probable cause
Poor application of product.
Suggested remedy
Identify dark areas and after taking another strand test re-lighten if under developed.
Probable cause
Lightener mixed badly, lumps in it.
Suggested remedy
Use a conditioner and prepare new lightening mixture, combining ingredients carefully, thoroughly and more slowly. After a strand test, re-apply product.
Probable cause
Not enough product.
Suggested remedy
When lightening very thick or long hair, you may need 2 packs.